|Shelby's is committed to providing our customers with the highest standard of service. From offering a wide selection of items, to packaging them in our beautiful wrapping and delivering them to their final destination, every step of the process will be handled as efficiently as possible. All the while, below addresses some frequently asked questions and concerns.|
1. How to Contact Us: If you have a question regarding a purchase or a question regarding your order, please email us or write to us at:
215 North Main Street
Harrison, AR 72601
2. Ordering by Phone: If for any reason you would prefer to order by telephone, please call Shelby's at 870-741-5309 between 9 am - 5 pm CST.
3. Payment Options: We accept Visa and MasterCard credit cards.
4. Sales Tax: Items are taxed when shipped only to Arkansas at .080
5. Return Policy: Shelby’s wants you to be completely satisfied with your purchase. If, for any reason, you are unhappy with your purchase or there is a problem, please send it back to us within 14 days from the shipping date for a replacement or refund of the price of the item. A packing slip will included in every package. Please fill out the returns section and return it to us via UPS or USPS or FedEx in the original packaging. The return shipping charges will be the responsibility of the customer.
If you are returning a gift, you will receive a store merchandise credit to use on our website or you are welcome to come use it at our store.
6. Shipping Charges: Shipping charges are based on merchandise total only as noted below. Your order will be mailed either USPS Priority Mail, UPS or Fed-Ex as specified when you place your order. Your order should arrive within 5 business days after processed. Shipping charges include packaging and postal fees. For an additional charge of $18.00 per address, we can ship it 2nd-Day Air. And for $25.00 per address, we can ship it Next Day Air.
0 to 15.00: Add $6.00
15.01 to 25.00: Add $8.00
25.01 to 35.00: Add $9.25
35.01 to 45.00: Add $10.00
45.01 to 55.00: Add $11.25
55.01 to 75.00: Add $12.25
75.01 to 95.00: Add $13.75
95.01 to 150.00: Add $17.25
150.01 to 250.00: Add $21.25
250.01 to 350.00: Add $25.75
350.01 to 499.99: Add $35.75
500.00 up : Add $41.25